Live Events: FAQs
Have a question about Live Events? Please read our FAQ below or contact Fran/Jemma if you need urgent help.
How do I access Live Events?
In order to join a Live Event, first you need to register as a member, and then use an access pass to book events.
There are two access pass options: your firm might have a Corporate Access pass enabling all employees with free access to our programme of content. Or you can purchase an individual pass. Click here to find out more.
How do I register for a Live Event?
Please log into your member account, and when the event opens for booking, click 'Book now' or 'Quick Book' to book your place. Once you've registered, you will receive a confirmation email from us.
How and when will I receive the Access Link?
The Zoom link will be contained in the confirmation email, within the downloadable calendar invite (link in the confirmation email), will be visible on the Event details page on our website, and also will be circulated by email prior to the event.
What software do you use for Live Online Events?
Webinars take place on Zoom Webinars; Workshops, Ask The Expert sessions and Peer Support Groups take place on Zoom Meetings.
I’m having trouble connecting to a Talk, please help! If you're having any issues connecting to a Talk, please try the following:
1) Disconnect from the Talk and try to join again
2) Visit the Zoom technical support webpage
Can I access a Live Event after the event date/time has passed?
Most Live Events are recorded and available 'On Demand' after the livestream date for up to three months.
Can I ask questions during a Talk?
Yes, each Talk will be set up so attendees can ask questions during the live event. During, or at the end of the Talk, we will take questions from the audience. At the start of each Talk, the Cityparents host will explain the format for taking questions. If we receive a lot of questions during an event, the speaker may only be able to choose a few of the questions to answer live, so we do apologise if not every question can be answered. You are also welcome to submit questions ahead of the event by email one of our events team members. We may also ask questions of the audience – so look out for our polls or Q&A that the speaker will pose to the audience throughout the event.
How do I join an online Live Event?
Click on the Zoom link to acceess - the Zoom link will be contained in the confirmation email, within the downloadable calendar invite (link in the confirmation email), will be visible on the Event details page on our website, and also will be circulated by email prior to the event.
Do I need to download any software to make it work?
No, we will send you a weblink to access Zoom. No software needs to be downloaded to your computer or device, just follow the weblink (nice and simple!)
Can I join from a Mac?
Absolutely, event access is via a website, just follow the webpage from any computer or device with an internet connection.
How can I test my microphone is working?
When on the webinar page, click the arrow next to the microphone icon to test your microphone. Please note for most events attendees microphones will be disabled.
How do I ask a question?
You will see Q&A box on your screen - simply enter your question at any time during the webinar. Please note that speakers may leave all questions to the end of the session, and if there are a lot of questions, we may only have time to answer a few.
I can’t find my Access Link, how do I request another?
Please look for emails from Jill/our team that you would have received confirming your booking - you can also check the event details page on our website. Otherwise please email us and we will help you during the live event.
What are Peer Support Groups?
Informal, friendly and confidential, Peer Support Groups connect professionals who may be facing similar personal situations, experiences or challenges so they can support each other. Each group will be lightly facilitated by a team member. There will be no ‘expert content’ and the focus of the group will be the sharing of personal experiences and provision of peer to peer support. Please read our Peer Support Group FAQ here.